After placing your order, we'll send you a confirmation email. This email might end up in your spam or junk mail folder, so please check that as well. If it's not there either, please send us an email at brand.ies@hotmail.com.

If you've already completed your order, you can't cancel it. If you'd like to reorder items, you can as long as the order hasn't shipped yet. In that case, please email brand.ies@hotmail.com . Did you enter the wrong address? Please contact us as soon as possible.

We offer a 14-day warranty on all items. We do not offer a washing guarantee. If any problems arise after washing, this is your own responsibility. Unfortunately, we cannot help you with this.

If your item(s) contain a manufacturing defect or something else, please report it to us within 24 hours of receipt at brand.ies@hotmail.com . We appreciate receiving photos so we can assist you as best as possible. If we don't hear from you within 24 hours of receipt, we can no longer offer a warranty.

We do not guarantee loops or hooks in crocheted sweaters or cardigans.

We do not guarantee any holes that are not reported within 24 hours.

Unfortunately, the items in your shopping cart aren't reserved. This means an item in your shopping cart might disappear because someone else has already purchased it!

If you order before 4 PM on a weekday, your package will be shipped today. In most cases, you'll receive your package the next business day!